One of the most well-known and established companies that offer this type of position is West at Home.
From their website:
....West at Home is an award-winning service from West Corporation, the nation's leading provider of outsourced communication solutions. We employ thousands of home-based agents located across the country as well as the industry's most robust and advanced infrastructure to deliver superior service to our clients' customers....
Their easy to navigate website gives quite a bit of information about what they are looking for, who makes a good fit for work from home customer service jobs and even a little about what the work is about-- which is mostly supporting a client's needs. This may involve:
- Obtaining, entering and verifying customer information
- Answering customer questions and resolving issues
- Explaining sales features or offering additional products or services
The site also provides information on what will be needed in order to be a work at home customer service rep with West at Home. Once you take the test to find out whether you are a good fit for a work at home customer service position, you can begin the application process.
If you are looking for a legitimate and secure work at home customer service position, it would seem West at Home would be it!